About InCoko
Built to make sure every call gets answered
An AWS-native SaaS product by Biz Digital IT
Service businesses lose customers every day to missed calls. Not because their teams are not good enough — because no team can be in two places at once. A dental receptionist checking in a patient cannot also answer the phone. An HVAC dispatcher walking a customer through a repair quote cannot take the next call coming in.
InCoko exists to close that gap. When your team is busy, InCoko picks up the phone, answers questions, books appointments, and makes sure no caller walks away without an answer. Your team keeps doing what they do. Nothing gets dropped.
The goal is not to change how service businesses operate. It is to give them the coverage they need so a missed call never costs them a customer again.
Built on AWS infrastructure
InCoko is built entirely on AWS — from the telephony backbone that handles live calls to the AI models that power real-time conversation. Amazon Connect manages the contact center layer. Amazon Polly and Amazon Bedrock drive the voice and language intelligence. Amazon Q Connect assists agents in real time. All call data flows through DynamoDB and S3, secured by IAM, Secrets Manager, and Cognito. CloudFront and Lambda handle global delivery and serverless execution. No third-party infrastructure. No vendor lock-in surprises. And a security foundation that meets HIPAA requirements for businesses handling sensitive patient or client information.
Get in touch
For product questions: contact@incoko.ai
For support: support@incoko.ai